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Customer Support


Context Help

If you lose your way inside our web hosting Control Panel, the first step you should take is to click the Help button, which is present on each and every page. A context menu will appear. It includes elaborate information about all the operations that you can perform on the page in question. Each popup shows up on the same page so that you can quickly return to your work.

Video Tutorials

We have a wide array of how-to video clips illustrating how to use our hosting Control Panel. They're made for those of you who want to see how things are being done rather than only reading articles. In this way, anyone can quickly become familiar with our Control Panel by simply watching our step-by-step educational videos.

F.A.Q.

If you can't discover the solution you are looking for, have a glimpse at our comprehensive Frequently Asked Questions section, which comprises questions asked by actual persons and offers real solutions. We frequently "revamp" our FAQ database with new Q&A's in order to embrace all the new additions and innovations associated with our hosting platform.

Ticketing System

If you still can't find the answer you searching for in the FAQ database either, we have a fantastic team of customer support engineers available 24-7 and ready to help you with any query. Each trouble ticket you open will be responded to within one hour (the average trouble ticket response time being only twenty mins), so you will never have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone:
US International:
UK Phone:
AU Phone:
OUR ID:

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 06.00 PM GMT/UK
05.00 AM - 01.00 PM EST/USA
08.00 PM - 04.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com